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About Us
ESP Bathrooms Ltd, (Registered in England No. 2620316). Our address is ESP Bathrooms Ltd, Thorn Buildings, Kent Street, Preston, Lancashire, PR1 1PE
We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at webmasters@esp-bathrooms.com
Currently the goods which are for sale in this catalogue are only sold for delivery to a UK mainland destination. All goods are available for export but the shipping charge will increase considerably. For an accurate quote please contact us before purchasing.
If you are unsure about the suitability of any item, please call us on 0845 6868 800 to discuss the available options.
A full copy of our terms and conditions are available on request

Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa, Switch, and Mastercard. We do not charge for any item until it is ready to ship, except in the case of items, which are all built to order and other items marked 'special order'. You may send your credit card information via phone, fax, postal mail or over the Internet.
With the exception of goods which are tailor made for the consumer, eg whirlpool baths; baths with special tap hole positions and items marked "special order," consumers have the right to cancel the contract within 7 working days without reason. In the case of goods, the 7 days start from the day after the goods are received. Please refer to our Returns Policy shown below for full information about your rights to cancel and/or return.
Please note, all measurements displayed on the website are nominal and may differ slightly due to the manufacturing processes used.

Shipping And Handling Contribution We believe that ordering online shouldn't have any nasty sting in the tail and as such we make every effort to keep the cost of delivery to a minimum, hence shipping and handling is calculated individually for each order placed online for delivery in mainland UK. All goods must be inspected for content, defects and damage at the time of delivery. Claims for damaged goods will not be accepted after the goods have been signed for by the customer. In the event that the delivery is made by a third party such as a carrier, notification must be made to the carrier immediately and to us within 24 hours. Claims for damaged goods can not be accepted once the goods have been installed or used.
Orders from customers in Northern Ireland will, in most cases, be deliverable at the same rate, however some larger items may be subject to additional shipping and handling fees available by calling 0845 6868 800.
If you have an export enquiry please contact us on 0845 6868 800 before placing the order. Currently the goods which are for sale in this catalogue are only sold for delivery to a mainland UK destination. All goods are available for export but the shipping charge will increase considerably.
Delivery timings are intended as a guide only and are based on items being in stock. Non-stock items may take longer to deliver.

Delivery Schedule Guide dispatch information is shown against each product and orders are dispatched when the complete order is ready. The times shown reflect the normal course of processing the order, and orders are, in most cases, dispatched for next day delivery. These times are intended as a guide only and are not a guarantee of delivery.
Most boxed items are normally delivered by carrier within four working days.
Larger items are usually delivered using our own transport within 7-10 working days, with special order items being around 6 weeks. We will telephone you to arrange a convenient day and time for delivery. Our driver will require assistance off loading baths and if no assistance can be offered, we can arrange for an assistant to travel with the driver, however there may be an additional charge for this.
With the exception of special order items, if we are unable to dispatch the goods within 30 days, the consumer will be informed immediately and will be given the choice of a later delivery date or cancelling the order completely and receiving a full refund of any monies paid. We can not accept any liability for delivery delays howsoever caused.
Whilst we will try our best to deliver your goods as fast as possible we are unable to guarantee any delivery times or dates as delivery companies and suppliers are factors outside of our control. We therefore recommend that you do not finalise a date with your plumber until you have received and inspected all the goods necessary for the installation.

Back Orders
If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added.

Credit/Debit Card Security
When shopping at www.esp-bathrooms.com you can be safe in the knowledge that your credit card transactions are secure.
All transactions on this site use Secure socket Layering (SSL) . This encrypts the personal information and card details you enter into code so that they may be securely transmitted over the internet. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
If you are still concerned about the security of issuing your card details on line then it is possible to pay by alternative methods, you can send us your order on-line and we will ring you to take your credit card details, or, you may fax us with the order, or you can ring us with the order - whichever you are happy with.

Guarantee
The guarantee offered is dependent upon each individual manufacturer and therefore can vary. Details of the guarantee period for individual items is normally available under the 'Technical' tab on the product details page.

Privacy Policy
ESP Bathrooms Ltd keep track of the contents of your shopping cart once you have selected an item. Information from emails and that you give us at the time of ordering is stored both physically and electronically by ourselves. All information is collected lawfully and in accordance with the Data Protection Act 1998. We do not sell, pass on or disclose details of customers to any other parties. With the exception of order status reports, we do not currently make unsolicited contact with customers before or after they have placed an order. Information is retained electronically in order to supply a better service to our returning customers.

Returns Policy With the exception of goods which are tailor made for the consumer or ordered specially, eg whirlpool baths; baths with special tap hole positions; items marked "special order," and non-stock items procured specifically for the customer, consumers have the right to cancel the contract within 7 working days without reason, the 7 days starting from the day after the goods are received. Any damaged goods must be notified to us on the day of delivery.
For any item to be returned and receive a refund, goods must be returned unused, in perfect re-saleable condition, including original undamaged packaging and with the original delivery note. Refunds will cover the costs of the goods only, and will not include any delivery or collection costs, which will be charged to your credit card. Further delivery charges will be the actual costs of delivery, which depends on the weight of the goods ordered, and in most cases will be higher than the original delivery cost charged on the order.
If a customer intends to make a return they must contact us in writing first, either by letter to ESP Bathrooms Ltd, Thorn Buildings, Kent Street, Preston, Lancashire, PR1 1PE; via fax to 01772 252002 or by e-mail to returns@esp-bathrooms.com we will e-mail a return authorization number.
We cannot accept responsibility for lost or damaged returns and therefore recommend that the customer uses an insured carrier. The customer is responsible for the cost of any returns and future deliveries.
It is important that you thoroughly inspect any goods you receive at the time of delivery, taking extra care to check for cosmetic damage or blemishes before installing the item, and contact us as soon as possible should you find any fault. We will endeavor to replace or repair any faulty goods as quickly as possible.
This does not affect your statutory rights as a consumer.

Complaints Procedure
Complaints will be acknowledged within 5 working days. A likely timescale for resolving the dispute will be determined and the consumer will be kept informed about progress. The complaints procedure is open to review to ensure that it is working well.